DoveLock LLC Terms of Service (New York)

Effective Date: [02/13/2026]

Company: DoveLock LLC (“DoveLock,” “we,” “us,” “our”)

These Terms of Service (“Terms”) govern your access to and use of DoveLock’s websites, apps, and services (collectively, the “Services”). By clicking “I agree,” creating an account, purchasing, or using the Services, you agree to these Terms.

You understand and agree that DoveLock is not a law firm, attorney, substitute for an attorney, medical provider, hospice provider, insurer, financial advisor, or fiduciary. The Services provide general information and organizational tools to help you plan and document preferences related to end-of-life planning, legacy organization, and personal wishes. The Services do not provide legal, medical, tax, or financial advice.

No attorney-client, doctor-patient, fiduciary, or other privileged relationship is created by your use of the Services.

You are solely responsible for (a) the accuracy and completeness of information you enter, (b) reviewing outputs, and (c) deciding whether and how to use any outputs, documents, or summaries.

If you believe DoveLock gave you individualized legal/medical/financial advice, you agree not to proceed with purchase or use, and you should consult a qualified professional.

You must be at least 18 (or the age of majority where you live) to use the Services. The Services are intended for personal, household, and/or authorized professional use as permitted by these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. Notify us promptly of unauthorized use.

Some outputs may be based on your inputs, templates, and/or automated processing (including AI-assisted features). DoveLock does not guarantee any third party (including family members, executors, healthcare providers, facilities, or government entities) will accept, honor, or treat any output as legally effective.

You acknowledge that DoveLock may use artificial intelligence to help provide features and summaries. AI outputs may be inaccurate or incomplete and are provided for informational assistance only. You remain responsible for verifying outputs and consulting professionals as needed.

You consent to doing business electronically and receiving notices and disclosures electronically. You understand that certain documents (including wills and certain healthcare documents) may require specific formalities (witnessing/notarization) and may not be valid if signed electronically, depending on jurisdiction.

“User Content” means information you upload or enter (including instructions, notes, documents, names, and contact details). You represent you have the rights and permissions to provide User Content and to designate any third party as a contact/recipient.

Your use of the Services is subject to our Privacy Policy, which is incorporated by reference.

You agree not to:

• use the Services for unlawful purposes;
• access or use another user’s account without permission;
• attempt to reverse engineer or disrupt the Services;
• upload malware or abusive content; or
• use the Services to provide unlicensed legal or medical services to others.

If you purchase paid Services, you agree to pay the disclosed fees and applicable taxes. We may use third-party payment processors; their terms may apply.

Unless required by law or expressly stated at checkout, fees are non-refundable after 60 days from purchase date. If you are on a subscription, cancellation stops future renewals but does not refund prior periods, unless required by law.

If you do not provide required information to complete your setup within 120 days, we may cancel the order and treat it as abandoned.

We may suspend or terminate your access if we reasonably believe you violated these Terms, used the Services fraudulently, or posed security risks. You may stop using the Services at any time.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) No consequential damages. DOVELOCK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY.

(b) Liability cap. DOVELOCK’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID TO DOVELOCK FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (II) $100.

(c) NY carve-out. NOTHING IN THESE TERMS LIMITS LIABILITY TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY LAW, INCLUDING FOR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE UNDER APPLICABLE NEW YORK LAW (where such limitations are unenforceable). (NY courts often refuse full exculpation for gross negligence/willful misconduct.)

You agree to indemnify and hold harmless DoveLock and its affiliates, officers, directors, employees, and agents from claims arising out of your User Content, your misuse of the Services, or your violation of these Terms.

However, this indemnity does not apply to the extent a claim is finally determined to have resulted from DoveLock’s fraud, willful misconduct, or gross negligence, to the extent such carve-outs are required or advisable under applicable law.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

17.1 Informal Resolution First (Notice of Dispute)

Before starting arbitration or a court proceeding, you agree to contact us with a written Notice of Dispute and allow 30 days to attempt informal resolution.

Notice of Dispute must include: your name, account email, mailing address, a description of the dispute, and the relief requested.
Send to: DoveLock LLC, Attn: Legal Notice, [NY Address] and email [legal@dovelock.com].

17.2 Agreement to Arbitrate; FAA

Except as stated in 17.3, you and DoveLock agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules. The parties agree these Terms evidence a transaction in interstate commerce, and the Federal Arbitration Act governs interpretation and enforcement of this arbitration agreement.

AAA rules and fees are available at the AAA’s rules/fees page.

17.3 Exceptions

Either party may bring:

• an individual claim in small claims court (if eligible), or
• a claim for injunctive or equitable relief relating to actual or threatened misuse of intellectual property, unauthorized access, or security issues.

17.4 No Class Actions / Representative Proceedings

YOU AND DOVELOCK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

17.5 Delegation (Who Decides Arbitrability)

The arbitrator, not any court, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether any claim is subject to arbitration (except where prohibited by law).

(Delegation clarity is commonly litigated; NY courts analyzing clickwrap arbitration focus on clear presentation and assent.)

17.6 Arbitration Procedures; Location; Remote Option

Unless you and DoveLock agree otherwise, arbitration will be conducted in New York County, New York, though the arbitrator may allow remote/video proceedings where appropriate.

17.7 Fees and Costs (Consumer-Friendly Framing)

Fees will be governed by AAA rules. For consumer disputes, AAA consumer fee structures typically require a modest consumer filing fee with the business paying the remaining administrative/arbitrator fees per the rules. (You can also reference AAA consumer fee schedules directly in your Help Center.)

17.8 Confidentiality

The arbitration will be confidential to the extent permitted by law and AAA rules.

17.9 Opt-Out

You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to:

DoveLock LLC
Attn: Arbitration Opt-Out
[NY Address]
[legal@dovelock.com]

Include your name, mailing address, and account email, and a statement that you wish to opt out of arbitration. Opting out will not affect any other Terms.

17.10 Severability of Arbitration Terms

If any portion of this arbitration section is found unenforceable, the remainder will remain in effect. If the class action waiver is found unenforceable, then the entire arbitration agreement (but not the rest of the Terms) will be null and void.

Operational note you should implement: AAA has increased scrutiny/administration requirements for consumer arbitration clauses (including registry/fees). Make sure your clause and company process can comply with AAA administration requirements so AAA will administer.

These Terms and any dispute not subject to arbitration will be governed by the laws of the State of New York, without regard to conflict-of-law rules.

To the extent any dispute may be brought in court, you and DoveLock agree to exclusive venue in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction there.

The Services, software, templates, text, graphics, and logos are owned by DoveLock or its licensors and are protected by intellectual property laws. Except as expressly permitted, you may not copy, distribute, or create derivative works.

If you provide feedback, you grant DoveLock a perpetual, worldwide, royalty-free license to use it to improve the Services without compensation to you.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., by email or in-app). Continued use after the effective date means you accept the updated Terms.

DoveLock LLC
[NY Address]
Support: [support@dovelock.com]
Legal: [legal@dovelock.com]