DoveLock LLC Terms of Service (New York)

DoveLock Website Terms of Use

Last Modified: June 25, 2026

Acceptance of the Terms of Use

These terms of use are entered into by and between you and DoveLock LLC (“Company,” “we,” or “us“). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, “Terms of Use“), govern your access to and use of DoveLock.com, including any content, functionality, and services offered on or through DoveLock.com (the “Website“), whether as a guest or a registered user. The Website provides a secure online platform for the storage, management, and designated retrieval of estate planning documents and related materials (the “Service”). The Service allows registered users to upload and store estate planning documents (such as wills, trusts, powers of attorney, advance directives, insurance policies, and other related records) (the “User Content”, defined more comprehensively below) and to designate authorized individuals (“Trusted Keepers”) who may access the User Content once (i) the user formally designates and grants specified access to the Trusted Keeper on the Website; and (ii) the Trusted Keeper creates account credentials, completes any registration requirements on the Website, and accepts the Terms of Use.

Nature of the Service. The Service is a user-directed digital storage, organization, and designated-retrieval platform. It is designed solely to enable users to (a) upload and store electronic copies of estate planning documents and related materials, (b) record information regarding the physical location of original documents, assets, or other materials, (c) store personal messages, notes, instructions, and other non-binding content, (d) store account credentials, passwords, and related access information for digital accounts and assets, and (e) designate individuals who may access specified User Content upon accepting Terms of Use. The Service does not store, host, or maintain original or legally operative estate planning instruments, whether in physical or electronic form. For the avoidance of doubt, even in jurisdictions that recognize electronic wills or other electronically executed estate planning documents as legally operative instruments under applicable law (including, without limitation, statutes modeled on the Uniform Electronic Wills Act or comparable state legislation), the Service is not intended to serve as a repository or custodian for such instruments, and documents stored through the Service should not be assumed to constitute legally operative electronic wills or other instruments. The Service does not function as a legal custodian, escrow agent, or fiduciary with respect to any documents, assets, or estate. All User Content stored or recorded through the Service is provided solely by the user. The Company does not create, draft, prepare, review, validate, verify, update, or monitor User Content, and makes no determination as to the accuracy, completeness, legal sufficiency, enforceability, or current validity of any document or information stored through the Service.

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at [https://dovelock.com/privacy-policy/], incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website. YOU ACKNOWLEDGE THAT THE SERVICE IS A DOCUMENT STORAGE AND RETRIEVAL PLATFORM ONLY. THE COMPANY IS NOT A LAW FIRM, ATTORNEY, MEDICAL PROVIDER, HOSPICE PROVIDER, INSURER, FINANCIAL ADVISOR, OR FIDUCIARY. THE COMPANY DOES NOT PROVIDE LEGAL, MEDICAL, TAX, FINANCIAL, OR ESTATE PLANNING ADVICE OR SERVICES, AND USE OF THE SERVICE IS NOT A SUBSTITUTE FOR CONSULTATION WITH A QUALIFIED ATTORNEY, HEALTHCARE PROVIDER, OR OTHER PROFESSIONAL. NO ATTORNEY-CLIENT, DOCTOR-PATIENT, FIDUCIARY, OR OTHER PRIVILEGED RELATIONSHIP IS CREATED BY YOUR USE OF THE SERVICE.

This Website is offered and available to users who are 18 years of age or older, reside in the United States or any of its territories or possessions, and have the legal capacity to form a binding contract. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

Changes to the Terms of Use

We may revise these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. If we make material changes, we will provide reasonable notice (for example, by posting a prominent notice on the Website) before the changes take effect. However, any changes to the dispute resolution provisions set out in the Arbitration and Class Action Waiver section or the Jurisdiction section will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Website.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

Accessing the Website and Account Security

We reserve the right to update, modify, or amend the features, functionality, and content of the Website and the Service from time to time in our sole discretion. We will not be liable for any temporary unavailability of all or any part of the Website due to routine maintenance, technical issues, or circumstances beyond our reasonable control. From time to time, we may restrict user access, including registered user access, to some parts of the Website or the entire Website for maintenance, security, or operational reasons. Notwithstanding the foregoing, except in cases of emergency, security threats, legal requirements, or violations of these Terms of Use, the Company will use commercially reasonable efforts to provide at least sixty (60) days’ prior written notice before (a) permanently discontinuing or materially reducing the core functionality of the Service, or (b) permanently restricting registered users’ access to their User Content. During any such notice period, users will be provided with the ability to download and export their User Content. Nothing in this section shall limit the Company’s obligations with respect to Trusted Keeper access, account termination procedures, subscription lapse, or Company continuity as set forth elsewhere in these Terms of Use.

You are responsible for both:

Making all arrangements necessary for you to have access to the Website.
Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information, including your full legal name, contact information, identity verification documents, and information regarding your Trusted Keepers. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree to promptly update your account information, including your Trusted Keepers designations, to keep it accurate and current at all times. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy. By using the Service, you consent to conducting business electronically and to receiving notices and disclosures electronically. You acknowledge and understand that certain estate planning documents (including, without limitation, wills and certain healthcare directives) may require specific formalities such as witnessing or notarization to be legally valid, and that such documents may not be valid if signed or executed only electronically, depending on the applicable jurisdiction. The Company makes no representation that documents stored or generated through the Service satisfy any applicable execution formalities.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You acknowledge that the documents and information stored through the Service are highly sensitive, and you agree to take all reasonable precautions to protect your account credentials. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. The Company shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time if, in our reasonable determination, you have violated any provision of these Terms of Use, your account poses a security risk, or as otherwise required by law. In non-emergency circumstances, the Company will use commercially reasonable efforts to notify you before or promptly after disabling your credentials and will provide you with an opportunity to export your User Content. Any disabling of credentials that results in a permanent loss of access to your account shall be treated as an account termination and shall be subject to the notice, data export, and Trusted Keeper access provisions set forth in these Terms of Use.

Intellectual Property Rights

With the exception of the User Content, the Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website other than User Content belonging to you, your Trusted Keepers, or a party who has established you as their Trusted Keeper, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

Modify copies of any materials owned by the Company.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website (other than your own User Content) is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws. For the avoidance of doubt, termination of your right to use the Website under this section shall not affect your ownership of your User Content, and any such termination shall be subject to the account termination, data export, and Trusted Keeper access provisions set forth elsewhere in these Terms of Use.

Trademarks

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards set out in these Terms of Use.
To transmit, or procure the sending of, any advertising or promotional material [without our prior written consent], including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses [or screen names] associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability, including without limitation (a) accessing or attempting to access another user’s account without that user’s express permission, or (b) using the Website or the Service to provide unlicensed legal, medical, tax, or financial services to others.

Additionally, you agree not to:

Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
Use any device, software, or routine that interferes with the proper working of the Website.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Website.

User-Uploaded Documents and Content

The Website allows users to upload, store, and manage User Content, which includes but is not limited to copies of estate planning documents and related materials, including but not limited to wills, trusts, powers of attorney, advance directives, insurance policies, financial account information, funeral instructions, personal letters, and other records or files. In all cases these are not legally-operative documents but rather convenience copies. User Content also includes any information provided by a user regarding the physical location of original documents, assets, or other materials (“Locator Information”). The Website may also allow users to provide written instructions, notes, or messages associated with their stored documents or Trusted Keeper designations. You are solely responsible for ensuring that the User Content you store through the Service is current, complete, and properly organized. If you upload multiple versions of the same document, the Company does not track, compare, or manage document versions and will make all uploaded User Content available to Trusted Keepers according to your specified access designations for the Trusted Keeper unless you delete prior versions. You are solely responsible for removing outdated or superseded documents from the Service to avoid confusion. The Company assumes no responsibility for any adverse consequences resulting from a Trusted Keeper’s reliance on an outdated, incomplete, or superseded document obtained through the Service.

No Original Documents. You acknowledge and agree that all User Content uploaded, stored, or maintained through the Service consists solely of electronic copies of documents and does not include any original or legally operative instruments. The Service is not intended to serve as a repository for original wills, trusts, powers of attorney, advance directives, or other estate planning documents that may require specific execution formalities (such as original signatures, witnessing, or notarization) to be legally valid under applicable law. For the avoidance of doubt, even in jurisdictions that recognize electronic wills or other electronically executed estate planning documents as legally operative instruments under applicable law (including, without limitation, statutes modeled on the Uniform Electronic Wills Act or comparable state legislation), the Service is not intended to serve as a repository or custodian for such instruments, and documents stored through the Service should not be assumed to constitute legally operative electronic wills or other instruments. You are solely responsible for (a) maintaining all original documents in a secure location outside of the Service, (b) ensuring that original documents are properly executed in compliance with all applicable legal requirements, (c) informing your Trusted Keepers and any relevant fiduciaries of the location of original documents, and (d) understanding that electronic copies stored through the Service may not be accepted by courts, financial institutions, healthcare providers, government agencies, or other third parties as substitutes for original instruments. The Company makes no representation or warranty that any document stored through the Service will be recognized, honored, or treated as legally effective by any court, institution, or third party, and shall have no liability arising from any third party’s refusal to accept or act upon an electronic copy obtained through the Service.

You retain all ownership rights in your User Content. By uploading or storing any User Content on the Website, you grant the Company a limited, non-exclusive, non-transferable license to host, store, reproduce, and display such User Content solely as necessary to provide the Service to you and your Trusted Keepers in accordance with these Terms of Use and your account settings. The Company will treat your User Content as confidential and will not access, use, or disclose your User Content except (a) as necessary to provide, maintain, or improve the Service, (b) to allow access to your Trusted Keepers in accordance with your specified access designations, (c) as required by applicable law, regulation, or legal process, or (d) with your express prior consent.

You represent and warrant that:

You own or control all rights in and to the User Content you upload, or you otherwise have the legal authority to store and share such User Content through the Service, and have the right to grant the license granted above to the Company.
All of your User Content does and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Content you upload or store through the Service, and you, not the Company, have full responsibility for such content, including its legality, accuracy, validity, and currency. You are solely responsible for (a) the accuracy and completeness of all information you enter into the Service, (b) reviewing any outputs, summaries, or other materials generated or organized by the Service, and (c) deciding whether and how to use any such outputs, documents, or summaries. The Company does not review, verify, or validate the legal sufficiency or enforceability of any estate planning documents stored through the Service. You are solely responsible for ensuring that your stored documents are properly executed, legally valid, and up to date in accordance with applicable law. You represent and warrant that you are the person identified in your account registration, that all identity information you provide is truthful and accurate, and that you will not create an account or upload User Content on behalf of or impersonating another person without proper legal authority (such as a valid power of attorney). The Company reserves the right to take appropriate action, including account termination and referral to law enforcement, if it has reason to believe an account has been created fraudulently or that User Content has been uploaded without proper authority.

Locator Information; No Verification

Any Locator Information provided through the Service is user-generated and may be incomplete, inaccurate, or outdated. The Company does not verify, confirm, monitor, or update Locator Information and makes no representation or warranty as to its accuracy, completeness, or current validity. The Company shall have no liability for any inability to locate documents or assets, or for any reliance on Locator Information provided through the Service. You acknowledge that providing inaccurate Locator Information regarding the location of original legal instruments (e.g., wills, trusts, powers of attorney) may result in significant legal delays or complications, and the Company shall have no liability for any costs, legal fees, or losses arising from your failure to maintain accurate and up-to-date Locator Information.

Personal Messages; Non-Binding Nature

Any messages, letters, instructions, or other non-document content stored or transmitted through the Service (“Personal Messages”) are personal in nature and are not legally binding. Personal Messages do not constitute a will, trust, testamentary instrument, or legally enforceable directive, and shall not supersede or modify any legally operative estate planning documents. You acknowledge that Trusted Keepers may not receive, access, or rely upon Personal Messages in any particular manner or timeframe.

We are not responsible or liable to any third party for the content, accuracy, or legal validity of any User Content uploaded or stored by you or any other user of the Website.

Trusted Keeper Disclaimers

You are solely responsible for selecting your Trusted Keepers and for maintaining accurate and current designations. The Company recommends that you designate no more than one (1) primary Trusted Keeper and one (1) contingent or successor Trusted Keeper. The Company shall have no liability for any conflicts or disputes arising from a user’s designation of multiple Trusted Keepers. Trusted Keeper designations may be added, modified, or revoked at any time through your account settings while you have access to your account. You acknowledge that changes to Trusted Keeper designations are effective only when successfully processed by the Service, and you are solely responsible for confirming that any changes have been recorded. The Company does not verify the identity, authority, or entitlement of any Trusted Keeper beyond any verification procedures expressly established by the Company. The Company shall not be responsible for any errors in designation, unauthorized access, or disputes among family members, beneficiaries, or other third parties regarding access to or use of User Content. You acknowledge that Trusted Keeper designations made within the Service do not constitute testamentary instruments, trust amendments, beneficiary designations, or other legally operative estate planning documents and do not override, modify, or supplement the terms of any will, trust, beneficiary designation, or other legal instrument. The Company may require any Trusted Keeper to accept separate terms of use or access agreements as a condition of accessing User Content. Trusted Keepers who access User Content through the Service shall be deemed to have accepted and shall be bound by the applicable provisions of these Terms of Use, including the limitations of liability, disclaimers, indemnification obligations, and dispute resolution provisions, to the fullest extent permitted by applicable law.

Service Availability and Content Access

The Company makes reasonable efforts to maintain reliable access to the Service and stored User Content; however, the Company cannot guarantee uninterrupted availability or timely delivery of User Content to any person at any particular time. Access to the Service may be affected by technical issues, account status, user error, third-party interference, or other circumstances outside the Company’s reasonable control. You acknowledge that the Service should not be relied upon as the sole means of preserving, communicating, or making available important estate planning documents, personal information, or messages, and the Company encourages users to maintain independent copies of all critical documents.

Data Portability. You may download and export your User Content at any time while your account is active by using the export functionality provided within the Service or by contacting the Company. The Company will provide your User Content in a commonly used, machine-readable format. This right to export shall also be available during any notice period prior to account termination or Service wind-down as provided in these Terms of Use.

RUFADAA Compliance

To the extent applicable, this Service may constitute an “online tool” under the Revised Uniform Fiduciary Access to Digital Assets Act (“RUFADAA”) and similar state statutes. RUFADAA has been adopted, in some cases with state-specific modifications, in a majority of U.S. states; however, the scope and applicability of such laws vary by jurisdiction. By designating a Trusted Keeper within the Service, you are providing legally operative consent for the Company to disclose specified User Content to such designee. The scope and effect of such designations may vary depending on applicable state law, and certain states may impose additional requirements or limitations on the disclosure of digital assets upon death or incapacity. You are strongly encouraged to consult with a qualified attorney in your state of residence regarding the legal implications of your designations under RUFADAA or comparable state laws, and to ensure that your Trusted Keeper designations are consistent with your overall estate plan.

Monitoring and Enforcement; Termination

We have the right to:

Take any action with respect to any User Content that we deem necessary or appropriate in our sole discretion, including if we believe that such User Content violates the Terms of Use, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for the Company; provided, however, that except where required by law, court order, or to address an imminent security threat, the Company will use commercially reasonable efforts to notify you before permanently removing or restricting access to your User Content and will provide you with a reasonable opportunity to retrieve or export such content. In the event the Company takes action to restrict or remove User Content, the Company will continue to honor Trusted Keeper access requests with respect to any User Content then in the Company’s possession, in accordance with the Company’s verification procedures, unless prohibited by law or court order.
Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
Terminate or suspend your access to all or part of the Website for any violation of these Terms of Use.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. The Company may also comply with valid civil subpoenas, probate court orders, guardianship proceedings, or other judicial process requiring the production of User Content or account information. Where permitted by law, the Company will use commercially reasonable efforts to notify you (or, if applicable, your estate representative or Trusted Keeper of record) before disclosing User Content in response to legal process, unless such notice is prohibited by law or court order. You shall be responsible for any reasonable costs incurred by the Company in responding to legal process related to your account or User Content, including reasonable attorneys’ fees and document production costs. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES, OR THE COMPANY’S GOOD-FAITH COMPLIANCE WITH VALID LEGAL PROCESS, INCLUDING CIVIL SUBPOENAS, COURT ORDERS, AND PROBATE OR ESTATE PROCEEDINGS.

However, we do not undertake to review all material before it is posted on the Website and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party, except to the extent that specific obligations are expressly set forth elsewhere in these Terms of Use (including, without limitation, obligations relating to Trusted Keeper access, data export, account termination procedures, breach notification, and User Content confidentiality). We have no liability or responsibility to anyone for performance or nonperformance of the monitoring and enforcement activities described in this section. You may stop using the Service at any time. If you wish to terminate your account, you may do so by following the instructions on the Website or by contacting us at the address provided in these Terms of Use.

Content Standards

These content standards apply to any and all User Content uploaded or stored through the Service. User Content must comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Content must not:

Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
Be likely to deceive any person.
Promote any illegal activity, or advocate, promote, or assist any unlawful act.
Impersonate any person or misrepresent your identity or affiliation with any person or organization.
Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Copyright Infringement

If you believe that any User Content available through the Service infringes a copyright you own or control, you may submit a written notification to our designated DMCA Agent that includes: (1) a physical or electronic signature of the copyright owner or authorized agent; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (4) your contact information (address, telephone number, and email address); (5) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner. Our designated DMCA Agent can be reached at: DoveLock LLC, Attn: DMCA Agent, PO Box 758, Lake Katrine, NY 12449, Email: dmca@dovelock.com. It is the policy of the Company to terminate the user accounts of repeat infringers in appropriate circumstances.

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents. Without limiting the foregoing, the Company does not provide legal, tax, financial, or estate planning advice. The Service is a document storage and retrieval platform only, and nothing on the Website should be construed as a recommendation regarding any particular estate planning strategy, document, or course of action. You should consult with a qualified attorney or other professional regarding the preparation, validity, and sufficiency of your estate planning documents. The Company does not guarantee that any third party – including family members, executors, healthcare providers, facilities, courts, or government entities – will accept, honor, or treat as legally effective any document or output stored, generated, or made available through the Service. The Company may use artificial intelligence or automated processing to assist in providing certain features of the Service, including document summaries, organizational tools, or categorization features (collectively, “AI Features”). You acknowledge and agree that: (a) AI-generated or AI-assisted outputs may be inaccurate, incomplete, or misleading, and are provided for informational convenience only; (b) AI Features do not constitute legal advice, legal analysis, or any form of professional recommendation, and use of AI Features is not a substitute for consultation with a qualified attorney or other professional; (c) you remain solely responsible for reviewing, verifying, and independently confirming all AI-generated outputs before relying on them or sharing them with any third party; and (d) the Company shall have no liability for any loss, damage, or adverse consequence arising from your reliance on any AI-generated output. The Company will not use your User Content to train, fine-tune, or improve general-purpose artificial intelligence or machine learning models. Any processing of User Content by AI Features will be performed solely for the purpose of providing the Service to you and in accordance with the confidentiality obligations set forth in these Terms of Use.

No Role in Estate Administration. The Company is a passive technology provider and does not participate in, and shall have no responsibility for, probate proceedings, estate administration, asset distribution, or any legal process relating to a user’s estate. The Service is not intended to replace or supplement formal estate administration processes, and the Company does not undertake any duty to manage, administer, interpret, or give effect to any user’s personal wishes, messages, or estate-related intentions.

Limitation on Reliance. Users and any third parties acknowledge that the Service is provided for convenience only and shall not be relied upon as a definitive, complete, or authoritative source of information regarding a user’s estate, intentions, or assets. Any reliance on User Content obtained through the Service is at the user’s or Trusted Keeper’s sole risk.

This Website may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to the Website

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Access to the Service requires payment of a one-time enrollment fee, which includes access to the Service for the first twelve (12) months. After the initial twelve (12)-month period, your subscription will automatically renew for successive twelve (12)-month storage terms, and the Company will charge the then-current annual storage fee to your payment method at the beginning of each renewal term until you cancel. By enrolling, you authorize the Company and its third-party payment processors to charge the one-time enrollment fee and the recurring annual storage fee to your payment method on a recurring basis until you cancel through your account settings in accordance with these Terms of Use and the Pricing Terms. All subscription purchases and related transactions carried out through the Website, or resulting from visits made by you, are governed by our Pricing Terms, which are hereby incorporated into these Terms of Use. Pricing terms, pricing, storage limits, and available features may vary by plan and are described on the Website. You agree to pay all applicable fees and taxes associated with your use of the Service. The Company may use third-party payment processors to facilitate transactions; your use of such payment processors may be subject to their separate terms and conditions.

Additional terms and conditions may also apply to specific portions, services, or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use. In the event your subscription lapses or is terminated, the Company will retain your User Content for a period specified in the Pricing Terms, during which you may renew your subscription and regain access. After such retention period, the Company reserves the right to delete your User Content. The Company will make reasonable efforts to notify you and your Trusted Keepers prior to any deletion of User Content due to subscription lapse. Unless otherwise required by applicable law or expressly stated at the time of purchase, all fees are non-refundable. If you are on a subscription plan, cancellation will stop future renewal charges but will not entitle you to a refund for any prior billing period, unless required by law. If you do not provide the required information to complete your account setup within one hundred twenty (120) days of your initial purchase or registration, the Company may cancel your order, treat it as abandoned, and issue a refund at its discretion.

Company Continuity. In the event the Company ceases operations, undergoes a change of control (including a merger, acquisition, or sale of substantially all assets), or initiates dissolution or bankruptcy proceedings, the Company will use commercially reasonable efforts to: (a) provide users and their Trusted Keepers of record with at least ninety (90) days’ prior written notice; (b) make User Content available for download and export during such notice period; and (c) in the case of a change of control, ensure that the acquiring entity assumes the Company’s obligations with respect to User Content under these Terms of Use, or provide users with the opportunity to retrieve their User Content prior to the transition.

If you provide the Company with any feedback, suggestions, ideas, or recommendations regarding the Website or the Service (“Feedback”), you grant the Company a perpetual, worldwide, irrevocable, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display such Feedback for any purpose, including to improve the Service, without any obligation of compensation or attribution to you. For the avoidance of doubt, “Feedback” does not include User Content or any personally identifiable information derived from User Content, and this license shall not be construed to grant the Company any rights in or to your User Content beyond those expressly set forth in these Terms of Use.

Linking to the Website

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.

Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Geographic Restrictions

The owner of the Website is based in the State of New York in the United States. We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE OR EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE WEBSITE OR THE SERVICE (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100.00).

NOTHING IN THESE TERMS OF USE SHALL LIMIT THE COMPANY’S LIABILITY TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE UNDER APPLICABLE NEW YORK LAW WHERE SUCH LIMITATIONS ARE UNENFORCEABLE.

You acknowledge that the limitations and exclusions of liability set forth in this section reflect a reasonable and fair allocation of risk between you and the Company, and that such limitations are an essential basis of the bargain between the parties.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website and the Service, including, but not limited to, your User Content, any dispute between you and your Trusted Keepers or other third parties regarding documents stored through the Service, any claims regarding the validity or enforceability of documents stored through the Service, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website. Notwithstanding the foregoing, this indemnification obligation shall not apply to the extent that a claim is finally determined by a court of competent jurisdiction or arbitrator to have resulted from the Company’s fraud, willful misconduct, or gross negligence.

Governing Law and Jurisdiction

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of New York, in each case located in the City of Kingston and County of Ulster, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your state of residence or any other relevant state. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Informal Resolution First. Before initiating arbitration or any court proceeding, you agree to send a written Notice of Dispute to the Company and allow thirty (30) days to attempt informal resolution. Your Notice of Dispute must include your name, account email address, mailing address, a description of the dispute, and the specific relief requested. Send your Notice of Dispute to: DoveLock LLC, Attn: Legal Notice, PO Box 758, Lake Katrine, NY 12449, Email: legal@dovelock.com.

Agreement to Arbitrate. Except as provided below and with the exception of intellectual property claims by the Company, any dispute, claim, or controversy arising out of or relating to these Terms of Use or your use of the Website and the Service, including disputes concerning their interpretation, applicability, enforceability, violation, invalidity, non-performance, formation, or termination, shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules. The parties agree that these Terms of Use evidence a transaction in interstate commerce, and the Federal Arbitration Act (9 U.S.C. 1-16) governs the interpretation and enforcement of this arbitration agreement. The arbitration shall be conducted by a single arbitrator applying the laws of the State of New York, and the arbitrator’s decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring (a) an individual claim in small claims court if the claim is eligible, or (b) a claim for injunctive or equitable relief in any court of competent jurisdiction relating to actual or threatened misuse of intellectual property, unauthorized access to the Service, or security breaches.

Delegation. The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether any claim is subject to arbitration, except where prohibited by applicable law.

Arbitration Location. Unless you and the Company agree otherwise, arbitration will be conducted in New York County, New York, provided that the arbitrator may allow remote or video proceedings where appropriate.

Fees and Costs. Arbitration fees will be governed by the AAA’s applicable rules and fee schedules. For consumer disputes, the AAA’s consumer fee structures will apply, which typically require a modest consumer filing fee with the Company paying the remaining administrative and arbitrator fees in accordance with the applicable rules.

Confidentiality. The arbitration proceedings and any award shall be confidential to the extent permitted by law and the AAA rules.

CLASS ACTION WAIVER: YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and the Company agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

Opt-Out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms of Use by sending written notice to: DoveLock LLC, Attn: Arbitration Opt-Out, PO Box 758, Lake Katrine, NY 12449, Email: legal@dovelock.com. Your opt-out notice must include your name, mailing address, account email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms of Use. Severability of Arbitration Terms. If any portion of this arbitration section is found to be unenforceable, the remainder of this section will continue to apply. If the class action waiver set forth above is found to be unenforceable, then the entirety of this arbitration agreement (but not the remainder of these Terms of Use) shall be null and void. This arbitration agreement shall survive termination of these Terms of Use and your use of the Service.

Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN TWO (2) YEARS AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

Force Majeure. The Company shall not be liable for any delay or failure to perform its obligations under these Terms of Use (including any delay in providing access to User Content) to the extent such delay or failure results from causes beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, epidemics or pandemics, government actions, power failures, internet or telecommunications failures, cyberattacks, or other force majeure events. In the event of a force majeure event that materially affects the Company’s ability to provide the Service for a period exceeding thirty (30) consecutive days, the Company will use commercially reasonable efforts to notify users and make User Content available for download as soon as practicable.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Survival. The following provisions shall survive any termination or expiration of these Terms of Use or your use of the Service: Intellectual Property Rights, User-Uploaded Documents and Content (including all subsections), Content Standards, Copyright Infringement, Reliance on Information Posted, Disclaimer of Warranties, Limitation on Liability, Indemnification, Governing Law and Jurisdiction, Arbitration and Class Action Waiver, Limitation on Time to File Claims, and this Waiver and Severability section. In addition, any provision that by its nature is intended to survive termination (including all disclaimers, limitations of liability, and obligations related to Trusted Keeper access) shall survive termination.

Entire Agreement

The Terms of Use, our Privacy Policy, and Pricing Terms constitute the sole and entire agreement between you and DoveLock LLC regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website. Assignment. You may not assign or transfer these Terms of Use or any rights or obligations hereunder without the Company’s prior written consent. The Company may assign these Terms of Use to a successor entity in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided that the successor entity assumes the Company’s obligations under these Terms of Use with respect to your User Content and Trusted Keeper designations.

Your Comments and Concerns

This website is operated by DoveLock LLC , PO Box 758, Lake Katrine, NY 12449.

All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: legal@dovelock.com.

Notices

All legal notices to the Company under these Terms of Use must be sent to: DoveLock LLC, Attn: Legal Department, PO Box 758, Lake Katrine, NY 12449, Email: legal@dovelock.com. Notices to you will be sent to the email address associated with your account, and you are responsible for keeping your email address current. Notices sent by email shall be deemed received on the date sent. For Trusted Keepers, the Company may send notices to the contact information on file for such Trusted Keeper, and such notices shall be deemed received on the date sent. For Trusted Keepers, the Company may send notices to the contact information on file for such Trusted Keeper, and such notices shall be deemed received on the date sent.