Customer Care & Support

Customer Care & Support

Everything you need to know about DoveLock, your account, and protecting what matters most.

Popular Questions

The answers our community reaches for most.

A Trusted Keeper is someone you designate to access information you’ve chosen to share. This could be a spouse, adult child, executor, power of attorney, trusted friend, or advisor. You control what they can see and when they can access it.

If you pass away, your designated Trusted Keeper(s) can notify DoveLock and begin the process of accessing the information you’ve chosen to share with them.
Once access is granted according to your account settings and permissions, your Trusted Keeper(s) can view the documents, account information, instructions, personal wishes, passwords, location details, and other information you’ve made available to help manage your affairs and carry out your wishes.
By having everything organized in one place, DoveLock can help reduce the burden on loved ones during an already difficult time. Instead of searching through filing cabinets, email accounts, notebooks, and devices, important information is easier to locate and access.
Your account will remain active for a period of time following notification so authorized individuals can access the information they need and carry out their responsibilities. Specific timelines and account policies are outlined in our Terms of Service.
We recommend keeping your information current and ensuring your Trusted Keeper(s) understand their role as part of your overall planning process.

Yes. DoveLock uses industry-standard encryption and security practices to help protect your information. You control who can access it, and we never sell your personal information or documents. Protecting your privacy and safeguarding what matters most is at the heart of DoveLock.

Learn more about our Security & Privacy practices →

The annual storage fee helps ensure your information remains securely stored, protected, maintained, and accessible over time. It supports secure cloud infrastructure, platform maintenance, security updates, and long-term preservation of your information.

DoveLock is designed to be much more than a document vault. In addition to estate planning documents, insurance information, financial accounts, property details, healthcare information, and digital assets, you can also store the personal details that help tell your story and guide your loved ones.

Many members use DoveLock to organize:

  • Wills, trusts, powers of attorney, and other legal documents
  • Insurance policies, financial accounts, and property information
  • Passwords, digital accounts, and important access details
  • Healthcare information and emergency contacts
  • Funeral, memorial, and celebration-of-life preferences
  • Personal wishes, instructions, and family guidance
  • Photos, music selections, and meaningful memories
  • Voice notes, letters, and messages for loved ones
  • Information about where important items, documents, and assets are located

Unlike traditional document storage platforms, DoveLock helps you preserve not only your important information, but also the details, preferences, and personal connections that make you who you are. Everything lives in one secure, organized place, ready for the people you trust when they need it most.

Browse by Category

Find exactly what you need, organized by the topics that matter most.

Getting Started

Everything you need to create your account, set up your vault, and begin your journey with DoveLock.

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Account & Keepers

Manage your profile, assign trusted keepers, and control who can access your vault and when.

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Security & Privacy

Understand how we protect your data with AES-256 encryption, zero-knowledge architecture, and 2FA.

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Vault & Documents

Learn how to upload documents, write instructions, and organize your legacy information effectively.

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Billing & Plans

View your subscription, update payment methods, upgrade plans, or manage invoices and receipts.

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Getting Started

DoveLock is a secure digital vault designed to help you organize, protect, and share your most important information. Store documents, account details, personal wishes, family information, photos, and more in one secure place so the people you trust have clarity when they need it most.

DoveLock is designed specifically for life planning and legacy preparation. Unlike a filing cabinet, your information is protected from physical loss or damage. Unlike general cloud storage, DoveLock helps you organize important information, document your wishes, and securely grant access to trusted individuals when needed. It combines secure storage with planning, organization, and legacy-sharing tools in one place.

Most platforms are designed to store files. DoveLock is designed to preserve both your information and the context behind it.

In addition to documents, DoveLock helps you organize the details that are often scattered across notebooks, email accounts, phones, filing cabinets, and conversations. With DoveLock, you can:

  • Create a comprehensive guide to where important documents, accounts, and assets are located
  • Organize passwords, account access details, and digital assets alongside the documents they relate to
  • Document funeral preferences, personal wishes, and family instructions in a structured way
  • Leave personal letters, voice notes, and legacy messages for loved ones
  • Assign Trusted Keepers and control exactly who can access specific information
  • Keep everything connected in one centralized system instead of across multiple apps, folders, notebooks, and filing cabinets

Many families don’t struggle because documents are missing. They struggle because the details, preferences, and personal wishes were never written down or shared.

DoveLock brings together the practical information your loved ones need and the personal details that help them honor your wishes. It’s designed to preserve not only what you own, but also what matters to you.

Most members can create an account and begin adding information in just a few minutes. You don’t need to have everything organized before you start. Many people begin with a few important documents and build their DoveLock over time.

DoveLock is designed to be much more than a document vault. In addition to estate planning documents, insurance information, financial accounts, property details, healthcare information, and digital assets, you can also store the personal details that help tell your story and guide your loved ones.

Many members use DoveLock to organize:

  • Wills, trusts, powers of attorney, and other legal documents
  • Insurance policies, financial accounts, and property information
  • Passwords, digital accounts, and important access details
  • Healthcare information and emergency contacts
  • Funeral, memorial, and celebration-of-life preferences
  • Personal wishes, instructions, and family guidance
  • Photos, music selections, and meaningful memories
  • Voice notes, letters, and messages for loved ones
  • Information about where important items, documents, and assets are located

Unlike traditional document storage platforms, DoveLock helps you preserve not only your important information, but also the details, preferences, and personal connections that make you who you are. Everything lives in one secure, organized place, ready for the people you trust when they need it most.

Yes. Your DoveLock is designed to evolve with you. You can add, edit, update, or remove information whenever your circumstances, wishes, or documents change.

No. While many members store wills, trusts, and other legal documents, DoveLock is valuable for anyone who wants to organize important information and provide guidance to loved ones.

Absolutely. DoveLock is designed for adults of all ages. Life changes can happen unexpectedly, and organizing important information today can provide peace of mind for both you and your loved ones.

Once your account is activated, you can immediately begin organizing your information, uploading documents, and inviting Trusted Keepers. You can continue building and updating your DoveLock at your own pace.

Trusted Keepers & Sharing

A Trusted Keeper is someone you designate to access information you’ve chosen to share. This could be a spouse, adult child, executor, power of attorney, trusted friend, or advisor. You control what they can see and when they can access it.

A Trusted Keeper helps ensure the information you’ve organized can reach the right people when it’s needed most. They can help carry out your wishes, locate important information, and provide support during important life events.

Choose someone you trust to handle sensitive information responsibly. Many members select a spouse, adult child, executor, power of attorney, or trusted advisor.

You may invite multiple Trusted Keepers, depending on your membership plan. This allows you to involve the people who play different roles in your life and planning.

Only the information you choose to share with them. DoveLock gives you control over permissions so you can determine who has access to specific information.

Yes. You can update, remove, or replace Trusted Keepers at any time through your account settings.

No. Trusted Keepers can only access information you have shared with them. Your personal information remains under your control.

Trusted Keepers may receive notifications when information is shared with them or when access permissions change, depending on your settings.

Yes. You can customize access based on each Trusted Keeper’s role and responsibilities.

They can simply log in to view the information you’ve shared with them using their existing account.

You’ll be notified and can choose to invite another Trusted Keeper or resend the invitation later.

Security & Privacy

Yes. DoveLock was built to protect some of life’s most important information. We use industry-standard encryption and security practices to help safeguard your information, while giving you control over who can access it. We never sell your personal information or documents, and protecting your privacy is central to everything we do.

Protecting your information is one of DoveLock’s highest priorities. We use industry-standard encryption and security practices to help safeguard your data both while it is being transmitted and while it is stored.

In addition to encryption, DoveLock employs security measures designed to help protect against unauthorized access and maintain the privacy of your information. Access to your account is controlled by your login credentials, and you decide who can view information through your Trusted Keeper permissions and sharing settings.

We continuously maintain and improve our security practices, monitor our systems, and apply updates as needed to help keep your information secure over time.

DoveLock was built specifically for storing and sharing life’s most important information. We understand the responsibility that comes with safeguarding personal documents, financial details, passwords, wishes, and family information. That’s why we combine security practices, privacy protections, and member-controlled sharing tools to help ensure your information remains protected and accessible to the people you trust.

Only you and the Trusted Keepers you authorize can access shared information. You decide what information is shared and with whom.

No. DoveLock does not sell your personal information, documents, or account data to third parties.

Your information is stored securely in the cloud using trusted infrastructure providers and protected by multiple layers of security.

Yes. Information stored in DoveLock is protected using encryption technologies designed to safeguard your data during transmission and storage.

You can use the account recovery process to regain access to your account. For security reasons, you may be asked to verify your identity.

Access to customer information is strictly limited and controlled. We maintain security practices designed to protect your privacy and safeguard your information.

We recommend using a strong, unique password and enabling additional security features when available. You should also keep your login credentials private.

Email verification helps protect your account, confirm ownership, and ensure you receive important account and Trusted Keeper notifications.

Life Events & Legacy Planning

If you pass away, your designated Trusted Keeper(s) can notify DoveLock and begin the process of accessing the information you’ve chosen to share with them.
Once access is granted according to your account settings and permissions, your Trusted Keeper(s) can view the documents, account information, instructions, personal wishes, passwords, location details, and other information you’ve made available to help manage your affairs and carry out your wishes.
By having everything organized in one place, DoveLock can help reduce the burden on loved ones during an already difficult time. Instead of searching through filing cabinets, email accounts, notebooks, and devices, important information is easier to locate and access.
Your account will remain active for a period of time following notification so authorized individuals can access the information they need and carry out their responsibilities. Specific timelines and account policies are outlined in our Terms of Service.
We recommend keeping your information current and ensuring your Trusted Keeper(s) understand their role as part of your overall planning process.

DoveLock allows you to invite Trusted Keepers directly through the platform. When invited, they’ll receive an email prompting them to create an account or sign in to an existing DoveLock account, where they can securely access the information you’ve chosen to share.

By connecting your Trusted Keepers in advance, you can help ensure the right people know where important information is located and can access it when needed. We also encourage members to discuss their DoveLock account with family members, executors, or other trusted individuals as part of their overall planning process.

Yes. Many members use DoveLock to leave personal notes, family guidance, letters, memories, and instructions alongside important documents and information.

You can capture these messages in the format that feels most natural to you, whether that’s a typed note, a handwritten letter you’ve scanned and uploaded, a voice recording, a video message, photos, or other personal files. Some members leave practical instructions, while others choose to share stories, life lessons, family history, or messages for loved ones.

DoveLock is designed to preserve not only important information, but also the personal connections, memories, and wishes that may matter most to the people you leave behind.

Yes. DoveLock can help you organize information related to your digital accounts, online services, and digital assets, making it easier for trusted individuals to understand what accounts exist and how to manage them when needed.

Many members use DoveLock to document:

  • Online banking and financial accounts
  • Investment and retirement accounts
  • Email accounts
  • Social media profiles
  • Subscription services such as Netflix, Hulu, Spotify, and Amazon Prime
  • Utility and service provider accounts
  • Cloud storage accounts
  • Cryptocurrency and digital asset information
  • Password managers and authentication tools

You can also document important login information, password locations, security questions, and instructions related to multi-factor authentication (MFA) or two-factor authentication (2FA). For example, you may want to note where authentication codes are sent, which device is used for verification, or how a trusted individual can access a password manager.

The goal is not simply to list accounts, but to provide the context and guidance your loved ones may need to locate, access, manage, or close important digital accounts when the time comes.

Absolutely. Your wishes, instructions, and personal information can be updated whenever your circumstances change.

The best time is now. Most people don’t expect a major life event, but having your information organized ahead of time can provide peace of mind and make things easier for those you care about.

No. While estate planning is an important use case, DoveLock is designed for anyone who wants to organize, protect, and share important information throughout life’s journey.

That’s okay. Most members start with a few important pieces of information and continue building their DoveLock over time. Progress is more important than perfection.

DoveLock is designed to grow and change with you. You can update your information, documents, Trusted Keepers, and instructions whenever needed.

Billing & Membership

Current pricing and membership options can be found on our Pricing page.

No. The free trial is available for those who want to explore DoveLock before becoming a member, but many people are ready to move forward right away. Whether you start with a trial or a paid membership, you’ll be able to begin organizing, protecting, and sharing your important information from day one.

Your 14-day free trial gives you the opportunity to explore DoveLock, upload information, and experience how the platform works before making a commitment. No information is lost during your trial, so you can begin building your DoveLock right away. Your payment method will be charged when your 14-day free trial ends unless you cancel beforehand. Annual storage fees begin according to your membership terms and renewal schedule.

The membership fee provides access to the DoveLock platform and the tools needed to organize, protect, and share your important information. It supports the creation of your secure digital vault and access to DoveLock’s planning features.

The annual storage fee helps ensure your information remains securely stored, protected, maintained, and accessible over time. It supports secure cloud infrastructure, platform maintenance, security updates, and long-term preservation of your information.

Billing schedules depend on your membership plan. You’ll always be informed of applicable charges before they occur.

Yes. You can manage your membership and billing preferences through your account settings.

Your account status and access may be affected if required fees are not maintained. Please refer to our Terms of Service for details.

Yes. Payment information can be updated through your account settings.

Please refer to our refund policy or contact Customer Care for assistance with specific billing questions.

Any future pricing changes will be communicated in advance so members have ample notice.